FAQ

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How can I place an order?

To place an order, simply browse our website, select the desired products, and add them to your cart. Proceed to checkout, provide the necessary details, and complete the payment process. Once the order is confirmed, you will receive an order confirmation email.

What payment methods do you accept?

We accept payments through major credit cards, debit cards, and online payment gateways. You can securely make a payment using your preferred method during the checkout process.

How long does shipping take?

Shipping times may vary depending on your location and the specific product. We strive to process and ship orders within 14-30 business days. You will receive a shipping confirmation email with tracking information once your order is on its way.

Do you offer international shipping?

Currently, we offer shipping to select countries. Please check the available shipping destinations during the checkout process.

Can I track my order?

Yes, you can track your order by using the tracking number provided in the shipping confirmation email. Simply visit the carrier's website and enter the tracking number to get real-time updates on your shipment.

What is your return policy?

We accept returns within 7 days of receiving your order. Please refer to our Return & Refund Policy page for detailed information on the return process and eligibility criteria.

How can I contact customer support?

You can reach our customer support team by Contact Us page. We are available 07 days a week to assist you with any inquiries or concerns you may have.

Do you offer gift wrapping services?

At the moment, we do not offer gift wrapping services. However, our products are carefully packaged to ensure they arrive in excellent condition.

Are your products genuine?

We take pride in offering authentic products sourced from trusted brands and suppliers. We guarantee the authenticity of the products available on our website.

Can I change or cancel my order?

If you need to make changes to your order or cancel it, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that order changes or cancellations may not be possible once the order has been processed or shipped.

Do you offer wholesale or bulk ordering?

Yes, we offer wholesale or bulk ordering options for select products. Please contact our customer support team to discuss your specific requirements and receive more information.

What if I receive a damaged or defective item?

In the event that you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly, whether through a replacement, exchange, or refund, depending on product availability and your preference.

How can I sign up for newsletters and promotional offers?

You can sign up for our newsletters and promotional offers by entering your email address in the subscription box located in Footer section below. By subscribing, you will receive updates on new arrivals, special discounts, and exclusive offers.

Can I change my shipping address after placing an order?

If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible. We will try our best to accommodate your request, but please note that address changes may not be possible once the order has been processed or shipped.

What if I have a different question or concern?

If you have a question or concern that is not addressed in our FAQ, please feel free to contact our customer support team. We are here to assist you and provide any additional information you may need.